Frequently Asked Questions

1. Do you ship across India?

Yes, we ship across India.

2. Is shipping free?

Yes, shipping is free on all prepaid orders.

3. When will my order arrive?

Orders are dispatched within 24 hours.
Delivery usually takes 3–5 business days fdepnding on the locations.

4. How can I track my order?

You'll receive a tracking link via email or SMS once your order is shipped.

5. How do I choose my size?

Use the Size Guide on each product page. If you're unsure, contact us—we're happy to help.

6. Are your products true to size?

Yes, our products are designed to fit true to size.

7. Can I return my order?

We do not offer returns at the moment.

8. Can I exchange my order?

Yes, we offer a 10-day size exchange. Items must be unused, unwashed, and have the original tags attached.

9. How should I care for my garments?

Please follow the care instructions on the garment label.

10. What payment methods do you accept?

We accept UPI, credit and debit cards, net banking, and wallets.

11. Is Cash on Delivery available?

If available for your location, you'll see the COD option at checkout.

12. Need help?

Email us at ninetofivestores@gmail.com, and we'll get back to you within 24–48 business hours.