Return & Exchange Policy
We offer both returns and size exchanges on 9to5 orders.
Returns
- A flat ₹100 return fee will be deducted from your refund towards return shipping.
- Products must be unused, unworn, unwashed and have all original tags attached.
- Return requests must be raised within 7 days of delivery.
- Once your request is approved, we will schedule a pickup for the product.
- Your refund will be processed once the returned product has been received and passes our quality check.
Returns & Exchanges
- Size exchanges can be requested within 7 days of delivery.
- Products must be unused, unworn, unwashed and have their original tags attached.
- Once your request is approved, we will schedule a pickup for the product.
How to Request a Return or Exchange
To initiate a return or exchange, simply email us at ninetofivestores@gmail.com with your order number and the reason for your request. Our team will get back to you and schedule the pickup.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at ninetofivestores@gmail.com with your order details and clear images. Approved cases will be replaced accordingly.
Cancellation Policy
To request an order cancellation, please contact us at:
Email: ninetofivestores@gmail.com
WhatsApp: +91 9216463058
Orders cannot be cancelled once they have been shipped. A cancellation fee of ₹100 will be applicable on approved cancellations.
Customer Support Hours
We operate Monday to Friday, 8:00 AM – 5:00 PM IST, excluding gazetted holidays. Kindly allow 24–48 working hours for a response across any communication channel.
