Refund policy

We offer size exchanges only. Returns and refunds are not available.
By placing an order on this website, you agree to the terms outlined below without modification.

Eligibility

• A request must be raised within 10 days of delivery.
• Items must be unworn, unwashed, and unused.
• All original tags must remain intact.
• Products must be returned in original packaging.
• Proof of purchase is required.
• Exchanges are permitted only for the same product in a different size.

Exchange Conditions

• Exchanges apply strictly to size-related concerns.
• Style or color changes are not permitted.
• All exchanges are subject to stock availability.
• Items purchased during sales or promotional offers are not eligible.
  

How to Request a Size Exchange

To request a size exchange, please email ninetofivestores@gmail.com with:

• Order number
• Product name
• Required size

All exchange requests must be approved via email prior to dispatch.

Returns & Refunds

We do not accept returns. Refunds or store credits are not offered.

Refunds will only be processed in cases where a replacement cannot be provided for verified manufacturing defects or incorrect items, in accordance with applicable Indian consumer protection laws.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at ninetofivestores@gmail.com with your order details and clear images.

Approved cases will be replaced accordingly.

Cancellation Policy

To request an order cancellation, please contact us at:

Email: ninetofivestores@gmail.com
WhatsApp: +91 9216463058

Orders cannot be cancelled once they have been shipped.

A cancellation fee of ₹100 will be applicable on approved cancellations.

Customer Support Hours

We operate Monday to Friday, 8:00 AM – 5:00 PM IST, excluding gazetted holidays.

Kindly allow 24–48 working hours for a response across any communication channel.

WE ARE JUST A WHATSAPP OR AN EMAIL AWAY FROM ANY OF YOUR QUESTIONS, CONCERNS OR FEEDBACK.